Account Manager Battle Creek MI

Permanent
Battle Creek, MI
Posted 7 months ago

WSI Talent

To Apply for this Job Click Here

Location: Battle Creek, MI
Pay Rate: $0.00
Office: WSI – Internal Recruitment
Job ID: 1182379

Our staffing Account Managers simply love to connect with others and are naturally drawn to helping people. As a staffing Account Manager, you’ll experience these on a daily basis. You’ll use and expand your incredible people skills and leadership talents to deliver exceptional management of your client’s temporary workforce by building strong relationships with not just the client, but their temporary WSI workforce.

At WSI, we live and breathe our core values every single day. Our core values are the principles and priorities that guide our actions and represent the foundational commitments that allow us to navigate complex situations while keeping our identity and culture at the forefront.

Expect Excellence: We strive for excellence and act with integrity. We choose candor, respect, and kindness, and we honor our word and commitments. We expect excellence in everything we do.
Project Positivity: We choose to be positive and have an attitude of positivity. We are a boatload of fun.
Integrity Always: We always stand behind our word and act according to our core values with full honesty. We choose courage over comfort and guard our integrity by doing the right thing, always.
Embrace Collaboration: We value collaboration and approach every day with curiosity. We foster and enhance customer relationships while seeking to learn and develop. We are all about compassion, collaboration, and caring every day.

Job Responsibilities:

Being responsible for establishing and building relationships with your client. This includes proactively anticipating clients’ needs. Solving their issues before they become problems.
Communication, immediate responsiveness and relationship building with client and employee. Constant communication and feedback for employees and clients.
Responsible for providing exceptional customer service as this is a vital component of a successful business as it directly influences customer loyalty, retention and the overall reputation of the company.
Daily recruiting consisting of phone conversations and in person interviews
Responsible for job coaching, encouraging and providing tough feedback to both clients and employees
Responsible for client on-site tours and orientations
Conducting new employee onboarding including in house drug screens, background checks
Weekly visits to clients that require driving to clients to touch base with HR contacts, floors supervisors and support associates
Responsible for meeting and adhering to metrics that are reviewed regularly. Metrics are subject to change depending client and company needs
Auditing weekly payroll. Responsible for communicating with clients to obtain payroll information, documentation for accurate reporting utilizing our Applicant tracking system
Performing quarterly presentations to clients that evaluate performance through creating and presenting written reports, charts, etc.
Weekend on-call status rotation subject to your branch

We’d love to talk to you about the Staffing Account Manager role if:

You possess a polished and professional demeanor with excellent communication skills
You thrive in a fast-paced environment
You are resilient and have thick skin
You are curious enough to dive into client processes and have the ability to develop valuable insights and innovative solutions
You thrive in a fast paced in a collaborative work environment with your team
Multitasking while working under pressure and adapting to change is something you are use to
Your customer service skills include being empathetic, non-judgmental and a drive to see others live their best lives

Successful Account Managers often have backgrounds in:

Human Resources
Hospitality
Business/Management
Account Management/Client Management
Customer Service

Requirements

Pattern of steady of employment
Must possess a successful background in fostering and building professional client relationships
Must have availability to response to urgent client needs outside of normal business hours