Staffing Account Manager Grand Rapids MI

Permanent
Grand Rapids, MI
Posted 1 month ago

WSI Talent

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Location: Grand Rapids, MI
Pay Rate: $0.00
Office: WSI – Internal Recruitment
Job ID: 1307425

Workforce Strategies, Inc.

Update December 2024

Staffing Account Manager

Our staffing Account Managers thrive on building connections and are passionate about helping others. In this role, you’ll leverage and enhance your outstanding people skills and leadership abilities to effectively manage your client’s temporary workforce. By fostering strong relationships with both clients and the WSI temporary workforce, you’ll ensure seamless workforce management and exceptional service.

At WSI, we live and breathe our core values every single day. Our core values are the principles and priorities that guide our actions and represent the foundational commitments that allow us to navigate complex situations while keeping our identity and culture at the forefront.

Expect Excellence: We strive for excellence and act with integrity. We choose candor, respect, and kindness, and we honor our word and commitments. We expect excellence in everything we do.
Project Positivity: We choose to be positive and have an attitude of positivity. We are a boatload of fun.
Integrity Always: We always stand behind our word and act according to our core values with full honesty. We choose courage over comfort and guard our integrity by doing the right thing, always.
Embrace Collaboration: We value collaboration and approach every day with curiosity. We foster and enhance customer relationships while seeking to learn and develop. We are all about compassion, collaboration, and caring every day.

Job Responsibilities:

Develop and nurture strong relationships with clients by proactively anticipating their needs and resolving issues before they escalate.
Maintain open lines of communication with both clients and employees, ensuring responsiveness and fostering trust.
Deliver exceptional customer service to enhance client satisfaction, loyalty, and retention, contributing to the company’s reputation.
Handle daily recruiting tasks, including phone screenings and in-person interviews.
Provide job coaching, support, and constructive feedback to both employees and clients.
Conduct on-site tours, orientations, and onboarding processes, including drug screens and background checks.
Make weekly client site visits to collaborate with HR contacts, floor supervisors, and support associates.
Meet and exceed performance metrics, adjusting as needed based on client and company objectives.
Audit and manage weekly payroll, ensuring accuracy by coordinating with clients and utilizing the Applicant Tracking System (ATS).
Prepare and present quarterly performance reports to clients, utilizing data, charts, and written analyses.
Participate in a weekend on-call rotation, providing support as needed to maintain branch operations.

Key Qualities & Competencies:

Polished and Professional Communication: You exude confidence and professionalism, delivering clear, effective communication.
Collaborative and Fast-Paced Environment: You thrive in dynamic, team-oriented settings and excel under pressure.
Resilience and Grit: You remain calm and composed, even when facing challenges, displaying mental toughness and adaptability.
Analytical and Innovative: You are naturally curious, diving deep into client processes to uncover insights and develop creative solutions.
Adaptability and Multitasking: You handle shifting priorities with ease, managing multiple tasks in high-pressure situations.
Empathetic Customer Service: You approach every interaction with empathy, understanding, and a passion for helping others achieve success.

Successful Account Managers often have backgrounds in:

Human Resources
Hospitality
Business/Management
Account Management/Client Management
Customer Service

Requirements

Steady Employment History: Demonstrates a consistent and reliable work history.
Client Relationship Management: Proven track record of cultivating and maintaining strong professional relationships with clients.
Availability and Flexibility: Willingness to respond to urgent client needs outside of standard business hours.