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Location: Kalamazoo, MI
Pay Rate: $17.50
Office: Kalamazoo, MI (Paramount)
Job ID: 1533717
The night is quieter, but not always calm. As a Shelter Staff member, you’ll be the steady, caring presence that keeps things safe and humane for people experiencing crisis. From checking in members for the night to easing tension before it sparks, your actions carry real weight. This isn’t glamorous work—but it’s meaningful, human, and vital. Think of it as being a partner to the most vulnerable in our community, one shift at a time.
We are a nonprofit daytime shelter and resource center in Kalamazoo, open 365 days a year to anyone in need. Our mission is to empower people to make positive life changes by offering dignity, hope, trust, and unconditional acceptance.
Each night, you’ll welcome guests, monitor entry and exits, and maintain a calm, respectful environment. You may be asked to guide members to showers, wash laundry, check lockers, and use radio communication for quick response. Expect to patrol indoor and outdoor areas, support volunteers and donors, and complete light cleaning like sweeping, mopping, and sanitizing. Above all, you’ll listen, de-escalate tense moments, and help people feel seen and safe.
What We Offer This Position
- $17.50–$18.50 per hour
- 6:00 pm–6:30 am overnight shift
- Alternating 3- and 4-day workweeks with the full 121-day schedule known in advance
- Weekly pay
- Training and career growth opportunities
- A $100 bonus for every friend you refer to us, plus an additional $25 bonus for your referral to WSI
Qualifications
- At least 1 year of security experience
- At least 1 year of direct customer service or hospitality experience
- Must be able to speak, write, and read basic English
- Strong communication, de-escalation, and problem-solving skills
- Ability to stand for long periods and lift up to 50 pounds
- Comfort using email and electronic calendars
- Compassion and patience when working with diverse populations
When the city quiets down, your work begins. Bring your steadiness, empathy, and grit to this role—help us keep every night safe and dignified for those who need it most.
By submitting your application for this position, you are agreeing to receive communication from WSI, which may include calls, texts, and emails. You can unsubscribe from email or SMS messages by replying ‘stop’ at any time.
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