Case Studies
National Tax Service Provider​
On-site at a national tax service provider, WSI adeptly handled it all—from recruiting, screening, and hiring to managing performance.
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- Decreased attrition from 39.4% to 9.4% in their Kansas City Call Center.
- Customer satisfaction scores increased by 11%, due to WSI’s engaged workforce as verified by customer satisfaction surveys.
- By year three, 1,000 of WSI’s talented agents had been hired in.
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Marketing & Supply Chain Management
Our client, which offers comprehensive in-house marketing services and supply chain management solutions, had an immediate need for a talented contingent workforce of up to 600 people for short-term assignments to maintain its high level of performance and excellence.
- Employee engagement as evaluated by continued employment increased by 70%
- On the job injury reports decreased by 50%
- Attrition rates decreased by 40%
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National Food Manufacturer
A lower turnover rate was achieved through a highly skilled workforce provided by WSI’s 24-hour on-site service.
- Increased schedule adherence by 13%.
- Lowered costs of overtime and double time by 20%, and reduced compliance issues.
- Assisted with future sourcing, selection, and retention of a high volume of employees. Developed formal onboarding, mentorship, and performance-management programs.
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Third-Party Logistics Company
This international company was opening a new facility in Kalamazoo, Michigan, and needed to build a team from the ground up with a partner who understood the key components of their business: talent, skill, and culture.
- Successful staffing ramp-up in less than 30 days, allowing client to meet contract terms and customer needs
- Labor costs, overtime, and product defects were significantly lower than past facility start-ups
- Start-up turnover rate of less than 10%
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